Shop FAQ
Which currency should I use?
If you live in North or South America, or in Australasia, please place your order by selecting the price in US$ – your order will be processed by the American Headquarters in Los Angeles, USA. (If you live in New Zealand you can purchase in NZ$ from the New Zealand branch website.)
If you live in Europe, Africa or Asia, please place your order by selecting the price in GB£ – your order will be processed by the European Headquarters in London, UK.
If you live elsewhere you may use either currency.
How long will my order take?
We process orders as quickly as we can, and customers in the USA and UK should generally expect to receive their orders within 7-10 business days. However this cannot be guaranteed and there are sometimes unavoidable delays. If you would like to know how long your order is expected to take, or if you would like to enquire about expediting your order, please contact us as per the details below.
How are my shipping/P&P costs calculated?
For orders placed in US$
USA: Standard Domestic
| Spend from (US$) | Spend to (US$) | Shipping cost (US$) |
|---|---|---|
| 0.01 | 20.00 | 4.95 |
| 20.01 | 40.00 | 8.95 |
| 40.01 | 60.00 | 10.95 |
| 60.01 | 80.00 | 13.95 |
| 80.01 | 299.99 | 15.95 |
| 300.00 | and up | 22.95 |
Australia: Air Service
| Spend from (US$) | Spend to (US$) | Shipping cost (US$) |
|---|---|---|
| 0.01 | 20.00 | 24.95 |
| 20.01 | 35.00 | 29.95 |
| 35.01 | 74.99 | 35.95 |
| 75.00 | 95.00 | 75.95 |
| 95.01 | and up | 93.95 |
Rest of World: Air Service
| Spend from (US$) | Spend to (US$) | Shipping cost (US$) |
|---|---|---|
| 0.01 | 19.94 | 21.95 |
| 19.95 | 39.94 | 26.95 |
| 39.95 | 59.94 | 36.95 |
| 59.95 | 93.94 | 49.95 |
| 93.95 | 300.00 | 56.95 |
For orders placed in GB£
UK: Free shipping for books, CDs and DVDs regardless of the amount of items purchased in a single order. This excludes orders containing a pendulum which will be charged £3 P&P per order regardless of the amount of items purchased.
Rest of world: £8 per order regardless of the number of items purchased.
Paypal won’t accept my credit card, what can I do?
If you have previously setup a Paypal account, or purchased something from another website using your credit card, then you may have to log in to Paypal to be able to use this card.
Who should I contact if I have queries or problems with my order?
If you aren’t able to make your order work then please do ask us for help.
For orders placed in US$ please contact [email protected] or call (800) 800 1354 or +1 323 467 4325.
For orders placed in GB£ please contact [email protected] or call +44 (0) 20 7736 4187.